SHIPPING + RETURNS
D O M E S T I C
All shipments are insured for the value of the merchandise and require a signature.
Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.
Make sure to double check your billing and shipping address when placing an order. Funeral Parade is unable to reroute packages.
If you are shipping within the US, sales tax will only be charged on orders shipped to California and Texas (for orders on prints only).
I N T E R N A T I O N A L
International Orders can take up to 4 weeks to arrive after we have shipped to you, due to all orders passing through customs. This time frame is completely out of our control and is determined upon the customs shipping regulations. Once we have shipped, you will be emailed a notification containing tracking information to ensure your knowledge of shipment is up-to-date. All orders passing through customs have the possibility of additional customs fee. All additional taxes and fees are the responsibility of you, the customer.
Funeral Parade is currently unable to ship glass, ceramics or breakables outside of the United States.
T R A C K I N G Y O U R O R D E R
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
I S S U E S + C O N C E R N S
If you have any problems with your order (not received, not what you were expecting, etc) PLEASE contact us so that we can make it right. Here at Funeral Parade, our customers satisfaction and smooth shopping experience is our #1 responsibility! We will always do our best to resolve any situations that arise.
Please keep in mind the variation of our products when purchasing. These products are 100% handmade, and most are natural, so variations from item-to-item are expected. For example: the Lovers Luna candles scent may slightly vary from batch-to-batch as these candles are made in small batches, with 100% vegan friendly, organic ingredients. Mystic Bones: the stones used in each piece are natural and un-cut, which means size may vary from stone to stone. This keeps the products unique characteristics an emphasis throughout our featured collections.
Damages: If you receive a damaged item, contact us immediately at email@example.com with the damage information and we will respond immediately. We will happily replace any damaged items provided they are reported within 48 hours of order delivery and meet compliance.
R E F U N D S + E X C H A N G E S
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email at firstname.lastname@example.org with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
In the case of a return/exchange, please note that Funeral Parade is not responsible for any additional shipping costs, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Funeral Parade.
P A Y M E N T
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.